Careers

A Customer Support Agent plays a key role in the Halo Collar customer service team. They serve as the face of our company and as the first line of support for our customers. They help ensure consistency, efficiency, and quality in order to build a positive experience for our customers.

Primary Responsibilities:

• Answering incoming voice & video calls, chats, and emails.
• Taking detailed notes and documentation of customer interactions.
• Troubleshooting customer technical issues with the Halo Collar, Halo App, smartphones, and Bluetooth, LTE, & Wi-Fi connectivity.
• Assisting with identifying and tracking trends.

Job Requirements:

Work Availability:

• Operation Hours 9:00am-8:00pm EST
• Five 8hr shifts a week.
• Must be available to work at least one weekend day.

Work From Home Requirements:

• Download Speed of 25Mbps or Higher, Upload Speed of 5Mbps or Higher
• Distraction Free Work Environment
  • Isolated space for work.
  • No other people (spouses, children, etc.) or pets in work environment.
  • No excess noise in the background.

Experience:

• 3+ Years of Customer Service Experience
  • Preference for Retail / Front of House Experience

Technical Skill:

• Familiarity with Windows desktops and navigating them.
• Familiarity with Google or Microsoft Office suites.
• Ability to use & navigate Google Chrome and Zoom desktop apps.
• Excellent typing and multitasking skills with the ability to operate and work on two screens at once.

Customer Service Soft Skills:

• Able to appear friendly, approachable, and conversational.
• Able to escalate difficult situations.
• Able to offer empathy and reassurance when necessary.

Education:

High School Diploma or Equivalent

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