Pack Membership Plans
A plan is required to keep your collar active and access all Halo has to offer.
Pack Membership Plans that are built for you.
100% Satisfaction Guarantee that Halo will work for you and your dog.* 1-Year Warranty / Halo Protection Plan
Bronze
- Unlimited cellular service on all carriers worldwide
- Always-on GPS with real-time location tracking and alerts
- Daily activity reports
- Automated monthly Halo Collar updates
- Collar upgrades and replacements for less with Halo Protection™
- Remote monitoring to ensure highest collar performance
- Live video customer service support in the Halo Dog Park
Silver
- Unlimited cellular service on all carriers worldwide
- Always-on GPS with real-time location tracking and alerts
- Daily activity reports
- Automated monthly Halo Collar updates
- Collar upgrades and replacements for less with Halo Protection™
- Remote monitoring to ensure highest collar performance
- Live video customer service support in the Halo Dog Park
- Weekly and monthly activity reports Track your dog’s health and safety progress
- Upgrade or replace collars for less Save an additional $25 on Halo Care or Halo Protection redemptions
- 1 on 1 setup session An expert guides you through setup tailored for you and your dog’s needs
- Subscription to Pack Update Get tips from the pros with our dog expert curated monthly newsletter
- 25% off Halo accessories Save on beacons, protective cases, and more
Gold
- Unlimited cellular service on all carriers worldwide
- Always-on GPS with real-time location tracking and alerts
- Daily activity reports
- Automated monthly Halo Collar updates
- Collar upgrades and replacements for less with Halo Protection™
- Remote monitoring to ensure highest collar performance
- Live video customer service support in the Halo Dog Park
- Weekly and monthly activity reports
- 1 on 1 setup session
- Subscription to Pack Update
- Walk Mode Easily walk your dog while tracking steps and distance
- Exclusive access to Halo Live Weekly events and Q&As with expert trainers
- Upgrade or replace collars for less Save an additional $50 on Halo Care or Halo Protection redemptions
- Top-tier support Gold concierge and priority access to the customer service team in the Halo Dog Park
- Early releases Be the first to get new products and features
- 50% off Halo accessories Save on beacons, protective cases, and more
FAQs
View all FAQsWhy do I need a Pack Membership Plan?
A plan is required to keep your collar active and access all your Halo collar has to offer. All Pack Membership Plans come with unlimited cellular data and automatic network switching on most cellular providers (AT&T, Verizon, T-mobile, and dozens more worldwide), so you can have continuous GPS with real-time location tracking and alerts. As long as your Plan remains active, Halo will provide all of your subscribed services and will also provide you with live support along the way.
How do I change my plan?
Log into My Account on halocollar.com. On your My Account page, you will be able to change the number of collars, change your membership level, add Halo Care and change your billing cycle.
Once your Plan is activated, some Plan changes can take effect immediately, while others can only be scheduled for the end of the current billing cycle. You will see this clearly stated, and be asked for confirmation, prior to making any change.
Do I get a discount on a Pack Membership Plan if I have more than one collar?
Yes! Not only do we offer a discount if you purchase two or more Halo Collars, but we also offer significant savings on your Pack Membership Plan for additional collars. If you have a Bronze level membership, an additional collar will only cost $3.99/month. If you have a Silver or Gold level membership, an additional collar will cost $4.99/month.
How does annual billing work on a Pack Membership plan?
Halo offers an annual billing option that discounts your entire Pack Membership Plan by 15%. That includes a 15% discount on the Plan cost for additional collars and even on Halo Care.
You can switch at any time from a Monthly billing cycle to an Annual billing cycle from your My Account page. This will immediately start you on an Annual plan. If you are already on an Annual plan, a change to Monthly will be scheduled for the end of the annual billing cycle.
Can I cancel my plan?
You can cancel your plan for a refund for any reason prior to activating your first collar. Once you activate your first collar using the Halo app, your Plan will officially Activate, and will remain active through the end of the current billing cycle. You may cancel prior to Activation, or submit a cancellation request for the end of the current billing cycle, by logging into My Account, clicking on Account/Edit Account Settings/Membership, and following the cancellation procedures described there.
* If you are not completely satisfied with your purchase for any reason (excluding animal-induced or customer-induced damage) during your first 90 days after you receive your Halo Collar (purchased from halocollar.com), you may return it to us for a refund of your purchase price (less $25 shipping, handling and taxes, where applicable) according to our Terms and Conditions.